Washington Metro Area Transit Authority (WMATA)
T&T supports the Washington Metro Area Transit Authority (WMATA) with Tier I and II IT HelpDesk and Business Analysis Services.
Our technicians perform equipment installation, upgrades, and removal/relocation, user setup and configurations, as well as in-person and remote technical issue troubleshooting. Our team tracks request/incident tickets and performs asset management using various customer systems, including Remedy.
Our Business Analysts use software tools to gather requirements, analyze needs, identify risk, propose designs, write documentation and conduct financial analysis.
T&T's team has hands on experience with the suites of hardware, MS Office productivity, cloud-based, authentication, desktop management, and other tools in use at WMATA. We are familiar with the tools and procedures for using the CA Service Desk for Ticketing software and Enterprise Monitoring Products. We use WMATA standard operating procedures (SOP) to use and support PeopleSoft products, Quest Active Role Server, Nice and Avaya call support tools, etc.