T&T provides a varied scope of services to the Defense Health Agency (DHA), across several active contracts, ranging from asset management and logistics, to maintaining information assurance for critical health systems.

Information Assurance at Walter Reed National Military Medical Center (WRNMMC)

T&T supports the Information Technology Department of the Walter Reed National Military Medical Center (WRNMMC) with Application Development Support, Information Assurance/System Security, and System Operation and Maintenance. Our IA Analysts perform Information Assurance (IA) analysis and auditing of Clinical Applications and Clinical Information Systems (CIS), utilizing both the DOD Information Assurance Certification and Accreditation Process (DIACAP) and Risk Management Framework (RMF) methodology, as the organization transitions into RMF. Our Database Administrators coordinate and assist with clinical database operations among WRNMMC-Bethesda Directorates and clinical staff members.

DHA Data Warehouse Logistics

T&T is also responsible for managing the Data Warehouse operations of the DHA’s Health IT Infrastructure and Operations Division. Our team brings quality database management, logistics analysis, and trouble ticket analysis and resolution support to the DHA locations in San Antonio, TX.

Our critical logistics services to the DHA ensure smooth equipment repair and replacement processes and accurate asset inventory management. These services include:

  • Conducting hardware and software acquisition research
  • Managing End User Device (EUD) procurement
  • Developing and maintaining the Asset Management Database
  • Tracking and updating shipments and inventories
  • Resolving trouble tickets

Budget Analysis at WRNMMC

T&T supports the WRNMMC in a Budget/Project Analysis capacity, supporting the development of the Information Technology Department’s (ITD) annual budget and financial forecasting/planning. T&T also provides support for the procurement of hardware, software and maintenance contracts for ITD, including performing analysis of solutions from vendors and making recommendations to senior leadership on best value and cost/benefit.

Tier 2.5 Patient Record Quality Assurance

T&T provides program-level Help Desk Support, including evaluating, processing, resolving, and tracking trouble tickets identified for the Defense Health Clinical System (DHCS). The team ensures that appropriate and timely action is taken to resolve any issues affecting the Armed Forces Health Longitudinal Technology Application (AHLTA), CHCS users, or system performance.

Host Based Security System (HBSS) Installation and Management

T&T provides installation and management of Host Based Security System (HBSS) on the DHA’s Enterprise Blood Management System (EBMS) Production, Training, and Testing servers located at the three Military Health System sites (San Antonio, TX, Aurora, CO, and Vienna, VA). T&T manages the EBMS servers using HBSS, Anti-virus/Anti-malware, monitoring, and management administration software packages.

Natural Language Processing Development

Our team of Data Scientists work with the Defense and Veterans Eye Injury and Vision Registry (DVEIVR), a repository of data related to service member eye and vision medical issues, where they analyze free text data fields using Natural Language Processing (NLP) over the network and produce de-identified enriched data. The outputs provide structured data which is ingested into the DVEIVR database, complementing existing structured data.  It will build upon DVEIVR ontologies, adding to the semantic representation of the underlying clinical data.

Computer-Based Training Development

T&T’s team develops Computer-Based Training (CBT) videos and other materials for the DHA’s Vision Center of Excellence (VCE), to demonstrate to clinicians, researchers, and other end users how to effectively query data, metrics, and other information from the Defense and Veterans Eye Injury and Vision Registry (DVEIVR).

IT Telehealth Engineering Support

T&T supports the WRNMMC IT Department, Telehealth Operation Division, working to maintain the Video Teleconferencing Systems and resolving customer connectivity issues.

Desktop and Systems Support Services

At the National Museum of Health and Medicine (NMHM), T&T provides automated desktop support services, server administration, and configuration services in support of NMHM user and system requirements. T&T’s dedicated desktop support and system administration support services involve addressing system issues, conducting routine maintenance, and updating the NMHM computer network systems.